Returns & Exchanges

 

Regardless of the motive and as long as orders are returned in the same condition as they were received, all purchases can be returned within 15 days, starting from the day after the reception of the order.

Consequently, should some or all of the products bought be returned, they are required to be unused and intact, with labels, tags and original packaging.

When trying on any garments, please ensure that you treat them with care, refrain from using excessive force and any perfume, aftershave or deodorant which might leave an odor or stain in the clothing products, since we cannot accept any product to be returned should these instructions be ignored.

Should you intend to return or swap a product, please contact us through our contact page, indicating: The order number, your name and address, a telephone contact, product data, the main reason(s) of return or swap and whether you intend to be refunded or want to replace the product.

All product returns should be sent to: WICKETT JONES – Garments & Accessories, S.A. / Rua Castilho, 13 E / 1250-066 Lisboa / Portugal

The delivery costs of the products will be supported by the customer and are also the customer's responsibility until they are received and accepted by us. For that reason and to cover the risks associated with transport, the delivery should be made through a transport service that includes transport insurance of goods.

Your Legal Rights are not affected by this clause. As a consumer you are entitled to legal rights with regard to any faulty products or products that do not match the description of the website.

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